Placing an Order
Shop 24 hours a day, 7 days a week. You’ll receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care.
We accept Visa® and MasterCard® credit cards.
Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships (Standard Shipping) or after its been delivered (In-Home Delivery).
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
In-Home Delivery – We will deliver larger items one of two ways: directly from an independently owned and operated store (depending on the store proximity to the final destination) or via our shipping service.
Within two business days of placing an order or stock arrival, you will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
Standard Shipping and Handling Fees
All shipping and handling charges compensate us for processing your order, carefully packing and handling the items you purchased, as well as any related overhead.
In-Home Delivery Fees
In-Home Delivery fees are established by the team delivering your order. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
Delivery of Your Purchase
For a damage issue with a Standard Shipping, call Customer Care for parts and service. All damaged products must be reported within 72 hours of delivery.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the store, the phone number is located in your order confirmation email.
Items that are refused will be covered by our Return Policy.
As soon as your order is placed, our fulfillment process goes into motion. To change an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.
For In-Home Delivery orders, you can change the order simply by calling Customer Care. You will receive an email confirming the change of your order.
We take great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you.
In-Home Delivery Items
You have 72 hours after a In-Home Delivery to report that an item is delivered damaged, defective or if you are unhappy with it in any way. Simply call the phone number on your email confirmation and we will work with you to repair, replace or pick up the item for a return. In-Home Delivery items where a manufacturing defect is discovered after the 72 hour return period may be covered by the manufacturer’s warranty, if any; please contact the customer service number listed in your order confirmation email for assistance.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged.
Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged contact the customer service number listed in your order confirmation email for assistance within 72 hours of delivery. Manufacturing defects that are discovered after 72 hours may be covered by the manufacturer’s warranty. If any defects are discovered, please contact the customer service number listed in your order confirmation email for assistance.
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 14 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.