Faqs

Shipping and Delivery

Prices, styles, promotions and availability may vary by store and online.

You will receive your order either via Standard Shipping or In-Home Delivery. The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). Items may require assembly. You’ll receive notification as soon as the order ships.

Home Delivery – will deliver larger items one of two ways: directly from an independently owned and operated e (depending on the store proximity to the final destination) or via our shipping service.

After you place your order, will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.

If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours and we will either repair or replace the item. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any.

If you find a lower price from an online retailer on an identical, in-stock product, tell us and we’ll match it. The following limitations apply:

• The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
• The item must be in-stock at the online retailer’s website and on our website at the time of the price match request
• We will not price match purchases for resale.
• We will not offer rain-checks for items that are not currently in stock
• The item must be sold and fulfilled by one of these online retailers:

Amazon.com
Wayfair.com
Overstock.com
Target.com
Hayneedle.com

We don’t match:
• Discounts applied in checkout
• Offers advertised as percentage off or dollar off (e.g., “15% off” or “$5 off”)
• Auction prices or those requiring memberships
• Prices that cannot be determined independent of other items, e.g., fees, shipping charges
• Bundle offers, rebates, coupons, mail-in offers, offers that include financing
• Prices that require a minimum quantity purchase
• Items that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
• Damaged, used, or refurbished items
• Price errors
• In-store prices
• Prices as a result of pickup discounts
• Price matches to other retailers for prices shown from Thanksgiving Day through Cyber Week

Here’s how you can request a price match from us:

When making a purchase, send your price match request to us. Provide us with a live link to the other online retailer’s website that shows the lower price that you want to price match. We will then review and verify the price match request. We have the final decision for matching an online price. Some exclusions do apply.

For Standard Shipping items arriving via UPS: a tracking notification will be emailed to you as soon as order leaves warehouse. The email contains information on how to track your order until it arrives.

In-Home Delivery orders: typically around two business days after purchase, the delivery service will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.

Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. Please note, customer is responsible for return shipping fees.

At this time, we cannot take orders over the phone. Please shop our website or visit a store near you. Click here for store locator.

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping - We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or USPS). You'll receive notification as soon as the order ships. Items may require assembly.

In-Home Delivery - will deliver larger items one of two ways: directly from an independently owned and operated (depending on the store proximity to the final destination) or via our shipping service.

Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, call Customer Care. In many cases, we can provide you with replacement parts and service as needed. Our return policy is as follows:

Standard Shipping Items

If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply.

In-Home Delivery For Items Ordered Online

You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for In-Home Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.

Return Requirements

In order to receive the full amount of the refund described in this Return Policy. all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.

Mattresses and Foundations

Mattresses and Foundations may only be returned if delivered damaged or later found to be defective. If your mattress or foundation is delivered damaged, contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. Defects discovered more than 72 hours after the mattress or foundation was delivered may be covered by the manufacturer's warranty, if any.

Exchanges/Refunds

The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law. With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.

We accept Visa®, MasterCard®, American Express® and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards.

If you received your order by Standard Shipping, there is information on the packing list on how to return your product. For In-Home Delivery orders, please call Customer Care for assistance with your return.  Once the item is received, we will refund the cost of the item excluding shipping and handling fees.

Free shipping applies to all Standard Shipped items delivered within the 48 contiguous United States. Click here to contact us for Standard Shipping details, including shipping fees to Alaska and Hawaii. In-Home delivery purchases are excluded.

For standard shipping, your credit card will be charged on the date the order ships.

For home delivery purchases, the credit card is charged on the day your order is delivered or the next business day.

We are pleased to offer free Standard Shipping within the 48 contiguous United States. Click here to contact us for Standard Shipping details, including shipping fees to Alaska and Hawaii. In-Home delivery purchases are excluded.

In-Home Delivery Fees

In-Home Delivery fees are established by the team delivering your order: the individual Hauslife Furniture. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.

If you purchased in store, check the terms and conditions provided to you at time of purchase (sometimes they are located on back of your receipt). Each store is independently owned and operated; therefore, they set individual policies regarding returns and exchanges. Please contact the store where you made the purchase. The store's phone number is located on your receipt or on our store locator.

A pre-authorization is a type of pending bank hold used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase (such as https://store.ashleyfurniture.com.my/ order), then submit a final charge later (such as when your https://store.ashleyfurniture.com.my/ order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.

Another type of pre-authorization charge is for a purchase that was approved but won't be posted to your account until later. Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (Timeframe depends on your financial institution). Contact your financial institution if this does not occur.

Your order is important to us. We begin preparing your products for delivery as soon as the order is received. Delivery times may vary if products are produced after receiving your order or if the products are in stock. Estimated Standard Shipping and In-Home Delivery time frames are provided when you select and place items into your cart. To check if we are able to expedite your order, please contact the on your emailed order confirmation or call Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).  

After we receive the returned goods, it takes 7–10 business days (not including weekends and holidays) for a refund to be credited back to your card. For assistance, call Customer Care.

1: We will request one authorization against your credit card per order confirmation number.  The sum of the authorizations will equal the total of your order.

2: If “Submit” is clicked more than once or if an address is entered incorrectly, then there is a possibility that multiple pre-authorizations will be sent. Only one of the pre-authorization will be charged to your account upon shipment of your order.

The remaining pre-authorizations will drop off in accordance with your financial institution’s withholding periods. We are not responsible for these pending authorizations.

All merchandise purchases are subject to sales tax based in accordance with the current state and local tax rates for the Standard Shipping/In-Home Delivery destination. Taxes are generally calculated on the total selling price of each item, which depending on local and state laws, may include discounts and shipping and processing charges.

This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.

For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.

CVN number is diagrammed here on the back right of a credit card

If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.

At this time we are unable to process tax exempt orders through online sales. When you accept the terms and conditions when placing your order online you are accepting the price of the tangible personal property, delivery fees, and estimated sales tax, along with the sales tax terms and conditions. Our products can be purchased tax-exempt from many of our retail locations throughout the country.

Click for the Store Locator.

Click here to review our privacy policy.

Due to the size of our items, P.O. Box delivery is not available.

We do not have an online layaway, however, your local store may offer this service. Click here for store locator.

You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact us if anything requires correction.

If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Call Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

Standard Shipping - Please call Customer Care for assistance. They will locate your order and see if it can be revised or cancelled. If the product has already shipped, you may return it under our Return Policy.

Home Delivery –To change or cancel an order, call Customer Care. They will determine where your order is in the process and whether it can be revised or cancelled. If you call at least 48 hours before the scheduled delivery time, we will refund the purchase amount, including delivery fees, as described under our Return Policy.

If you contact us less than 48 hours prior to the delivery date, we will refund the amount of the order less the delivery fees.

In order to serve you as quickly as possible, items will ship as available and many times are sent using different delivery methods. It is common for Standard Shipping items to arrive separately. Items may require assembly. Larger In-Home Delivery items will also arrive in a separate time frame. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).

These "Charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Please contact your credit card company to release any pending holds as we have no control over the grace period for releasing authorized funds, particularly debit card funds.

Depending on the size of your order and availability, it is common for items to arrive separately and via different methods of delivery. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).

To make an address change to your order, please contact Customer Care. For Standard Shipping orders, please call as soon as possible as our orders do ship quickly. We can accept address changes on most orders, however, orders financed through Synchrony® or PayPal® require cancelling order and re-processing.

To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.

Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).

In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.
Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge.

Online Purchases
After completing your online order, we send an email to you confirming the purchase and method(s) of delivery.

Standard Shipping - As soon as an order ships, you will receive an email containing the tracking number and name of the delivery carrier. Please refer to this email if you have concerns about the delivery status of an order. You can track the delivery status by clicking here.

In-Home Delivery - The emailed confirmation you received after placing your order contains who to call for questions concerning delivery. You can track the delivery status by clicking here.

In-Store Purchases
Contact the store where you made the purchase for questions about delivery. It helps to have the sales receipt handy when checking on your order. Click here for our Store Locator.

Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.

Our stores are independently owned and operated and each location is free to set their own prices.

We showcase an incredible assortment of furniture, mattresses and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily. In addition, unique items continue to arrive at our stores. Click here for store locator.

Not all catalog items are available to purchase online. To check availability online, find the item number that corresponds to the catalog product. Enter the number in the search box at the top of any page. Next, click the check price button, if the item is available for purchasing online, simply add it to your cart. If it is only available in-store, you can visit or contact a store about product availability. Click here for store locator.