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Emergency Preparedness

    How We're Responding to Covid-19

    A message from our CEO

    Dear Ashley Customers,

    Thank you for your business throughout the years. Over the past 75 years in business, Ashley has always placed a priority on the well-being of our team members and customers. We understand the growing concern regarding the outbreak of the new coronavirus (COVID-19) and that it is increasingly impacting our communities. Our heartfelt thoughts go out to all of those who have been affected by this disease.

    We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure we are taking the necessary precautions for your well-being. I want to personally share out the extra sanitation processes we are taking in our Ashley HomeStores and with our delivery professional, in-home technicians and our customer care specialists to ensure the health and safety of our team members, customers and communities.

    SHOPPING OUR HOMESTORES
    We strive to provide a clean and safe store for our customers every day. With the given circumstances, we have developed additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety. Common areas, door handles, countertops, computers, credit kiosks and other surfaces are being disinfected with increased frequency throughout the day. Also, we have increased the restroom cleaning and disinfecting cycles.  See what we are doing with store cleanliness

    CONNECTING WITH OUR TEAM MEMBERS
    We have educated our Store Associates and Customer Care Specialists on our extra sanitation protocols and they will be happy to explain what we are doing if you have questions about your shopping, home delivery or in-home technician appointment.

    PREPARING YOUR FURNITURE
    In our warehouses, we are applying the same store sanitation protocols with warehouse equipment that our team members use during the handling of your furniture.

    RECEIVING DELIVERY OF YOUR FURNITURE
    For Home Deliveries and In-Home Technician Appointments, our teams are also taking extra measures as well to prevent any unintentional spread of illness. As with stores and warehouses, they will be using hand sanitizers and disinfectant wipes between each delivery or appointment and they will be regularly disinfecting their interiors and outside handles of their vehicles. See precautions we are taking with furniture delivery

    OUR ASHLEY HOMESTORE CUSTOMERS
    Each of our teams have been coached on these extra preventative measures and they will be submitting check lists daily to executive management ensuring they comply with our newly developed sanitation standards.

    Finally, we have been steadfast in providing guidance to our associates. We are frequently reminding our associates to stay home if they are sick, wash their hands, use hand sanitizer, clean their personal work spaces, and otherwise to exercise precautionary measures.

    Again, the health and welfare of our customers while shopping in our stores and receiving delivery of your furniture is our top priority. We trust that the measures outlined here will enable you to continue your Ashley experience with confidence. We welcome you to visit one of our HomeStore locations. You can also shop our style, selection, and value online via our website and mobile app.

    Thank you for your continued loyalty to Ashley, as we experience these changes together.

    Regards,
    Todd Wanek
    President & CEO


    Regarding Store Closures

    For 75 years, Ashley HomeStore has brought the love of home to all our customers and communities. With coronavirus’s (COVID-19) ever-changing difficulties, we’re vigilantly monitoring the situation and following all precautions recommended by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

    Our goal was for each independently owned Ashley HomeStore to continue to serve both their local communities as well as their store associates as long as they could do so safely.

    However, at this time, we will be embracing our local government’s recommendation by closing select Ashley HomeStore locations in an effort to help protect the places we all call home.

    The safety of our communities and our associates, above all, is most important to us.

    Should you still be in need of home furnishings, bedding, mattresses, home office furniture or other necessities for our new reality, you can still shop for your home, from the comfort of home, online at ashleyhomestore.com or through our mobile app.

    Deliveries of our products are currently on schedule as best they can be and our drivers and professional delivery associates have been educated and trained on best practices to deliver your order in the safest way possible. Also, should you prefer, we can deliver your purchase to your front door and leave the packages outside for you to bring in at your leisure.