Customer Care

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Sales
Mon - Fri: 8am - 6pm CST

Service
Monday to Friday: 8:00AM - 6:00PM CST
Saturday & Sunday: Closed

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Set up a time and setting that works best for you. Visit us in-store or set up a custom virtual browsing experience. Our trusted home experts are ready to help!

Customer Service

You can also reach our guest care team by phone at 1700-815-688

For immediate sales service you can speak to a member of our knowledgeable sales team at 1700-815-688 or email to customercare@store.ashleyfurniture.com.my or by clicking the link below.

General FAQ

Terms of Sale

SALES TERMS & CONDITIONS

Thank you for choosing Ashley HomeStore.

 

PAYMENT TERMS

Full payment is required at time of purchase. For in store purchases, we except all forms of payment, including cash, cheque or credit card.Financing terms will depend on the type of plan you’ve chosen and you’ll find complete details on your Consumer Finance Company Terms and Conditions.

 

CANCELLATIONS AND RETURNS

Any changes and cancellation of Orders are not allowed after orders are confirmed. Furniture and mattresses cannot be returned or exchanged once the product is in the home. Once you have taken possession and you are not happy with your furniture purchase, please reach to customercare@hauslife.com.my.

We retain the right to cancel or hold any Order with prior notice when deemed necessary. Cancellation may occur under the following circumstances:

  1. The Product is not available or has been discontinued.
  2. Full payment has failed or not been received (at our absolute discretion).
  3. Payment information could not be verified.
  4. There is a violation of Hauslife Furniture's Terms.
  5. Any other unforeseen circumstances that lead to cancellation.

Upon cancellation, a refund will be processed accordingly and may take up to thirty (30) working days, depending on your financial institution's practices. We will only process the refund after receiving and inspecting the returned Product, if applicable. Refunds will be made through the original payment method, if applicable. Please note that service, labor, shipping, and other applicable fees are not refundable, unless otherwise permitted by us.

 

GETTING YOUR PRODUCT

You may pick up your product from our local distribution centre (may be different from store location) or, if more convenient, you can purchase our professional delivery services.

Our delivery option provides you with much more than just delivering your product to your home. We will open, assemble and inspect your product for you. Our delivery teams are careful to product your product and your home during delivery, but we do ask you to read the Delivery information section on the inside of your sales folder. If you need to change your original delivery date, please contact us to re-schedule, allowing at least 48 hours notice. If you need to reschedule with less than 48 hours notice, or if you’re not home when our delivery team arrives, an additional delivery fee will be payable before we can re-schedule. Of course, you can always choose to pick up your product from our warehouse location in your area. The day before delivery, we will call you with a 3-hour time frame during which you can expect our team, so you can better plan your day. The recipient present at that time of delivery must be of legal age.

If you require, we can remove the old product from your home at time of delivery. Products are removed for one of like product. For instance, if you purchase a new refrigerator we would be happy to remove the old one. Please ensure that this service is included on your sales order prior to delivery.
When you order several items, some maybe available sooner than others. You can certainly call us to pick up or arrange delivery of split orders but additional delivery fees will apply.

When your order arrives, please inspect the product carefully. We’ll be glad to resolve any issues as soon as possible. However, you do have up to 48 hours after delivery to let us know of any concerns. Simply call us at 1-700-815-688.
When picking up product from our store or warehouse locations, our teams will be happy to help you load the product into your vehicle. You will be responsible for securing it for safe delivery to your home. When choosing pick-up, please remember that you will be responsible for assembly of all product. In the event that you find any detect or damage, you’ll need to report the problem within 48 hours and return the damaged item with the packaging to the original pick-up location for resolution.

 

HOLDING YOUR PRODUCT

We will order the product for you to arrive in time for your requested date. In the event that you need to move your delivery or pick-up dates simply contact us and although not guaranteed, we will do our best to accommodate your request. Product will be held for a period of 7 days past your original date. After 7 days your product may be released and re-ordered.

 

POST SALES SERVICE

We stand behind the products we sell and provide in-home and in-shop warranty service for our customers. If you encounter any difficulties during the Manufacturer’s Warranty , please call us right away at 1-700-815-688. Our service teams will inspect and repair the product. If for some reason we’re unable to make a repair, an exchange or re-selection may be requested from the manufacturer or warranty provider, at their discretion.

 

CLEARANCE

All clearance product is sold “as is” and without a manufacturer’s warranty (excluding appliances that will come with a 1 year manufacturer’s warranty). No returns, re-selections or exchanges of clearance product are possible.

 

ACCESSORIES

You have the option to exchange accessories within 48 hours of purchase (no refunds). Product must be returned in original packaging with original sales receipt and price tags. Our accessories constantly change, so if you do not find something upon return, a credit will be placed on your account for future purchase.

 

PRIVACY

We are committed to respecting your privacy as outlined in our Privacy Policy.

We are committed to keeping you informed about future sales and promotions, specifically customized to your prior purchases with us. If you do not wish to receive communication, please contact our Privacy Officer (at privacy@Ashleytdg.ca, or in writing to Ashley HomeStore Inc., 147 Commerce Drive, Winnipeg, MB R3P 1A2) to be removed from our marketing lists. Please note: if you are removed from our lists, we cannot offer you the opportunity to participate in customer appreciation sales and promotional offers.

 

THANK YOU

Once again, thank you for choosing Ashley Furniture HomeStore.

Product Protection Plans

It's human nature to be protective of an important investment. That's why at Ashley HomeStore, we offer the best warranties in the business through Ashley Protection Plans.

It's your job to relax and enjoy your new product. It is our job to protect it against whatever life may throw at it.

The Ashley Protection Plan will do the worrying for you so you can relax and enjoy your furniture, appliances, electronics or mattresses.

Signs of Genuine Leather: Showroom Conditions

Brand Marks

Found on virtually every hide, a brand mark varies from a letter or a number to a shape or image, and are usually one of the largest natural markings.

If brand marks are smooth and add to the character of the leather, they will be placed on the sides or outside backs of leather furniture.

Veins

A cow’s blood vessels appear as irregular, marble like veins on a hide. Usually more visible in the neck and across the backbone, veins are often more prominent in older cows, and can also reflect the cow’s climate. You will find these in any position on leather furniture.

Given that veins are closer to the underside of the cow’s hide, they appear most commonly in split leather.

Scratches

While deep and unhealed scars are cut out of the hide, thin surface scratches are part of the natural characteristic of leather. Healed scars are as strong as the rest of the hide. Healed scratches and scars can appear in any position on leather furniture.

 

Wrinkles, Stretch Marks & Creases

Wrinkles occur naturally wherever loose skin is located on the hide. They are typically found in the neck and shoulder, and can be common in belly areas. Wrinkles and stretch marks are typically places on the sides and back of leather furniture. Mild creases may appear anywhere on the piece.

Bites and Pin Holes

Mosquitos, ticks, flies, and parasites all take their pound of cow flesh, leaving behind small circular marks or tiny holes on a cow’s hide. Bites are a common occurrence on hides and leather furniture, but mostly innocuous and typically small. Bites and pin holes can appear anywhere on leather furniture.

Leather Characteristrics

Natural

Leather is a natural skin, even when upholstered on furniture.

 

Limited Elasticity

It has limited elasticity and will soften and relax with use. All leathers will stretch and in most cases they will not return to their original shape.

 

Comfort

The elasticity / stretch of the leather is not a defect, this is the natural characteristics of leather. This does not affect the wear of the leather but it does increase the comfort!

FAQ

Do natural markings weaken leather?

Not in the least. Natural markings won’t reduce the strength or performance of leather if skin damaged is fully healed.

 

Where are natural markings found on leather product?

The front of upholstered furniture is typically kept more uniform, with just small subtle markings. But the back, sides, and under cushion areas offer opportunity to include more unique markings.

Can the colour of leather affect how visible marking are?

Yes, dark colours tend to show fewer natural markings. Light colours bring them out.

Are markings found on every piece of leather furniture?

There are markings on every piece of leather that is used on upholstered furniture. Natural, full rain leather will show multiple markings while corrected grain leather will be a bit harder to see.

Does a lot of markings mean it’s a cheaper hide?

Quite the opposite actually. Few natural marking are found on low-cost leathers.

I don’t want natural markings on my leather, but want quality leather.

All top grain leathers offer good quality, but the best quality for each person is what’s best suited to their lifestyle and preference.

Natural Imperfections of Wood

Modern technology has improved much in the way furniture is produced. The one thing modern technology hasn't improved is wood. But then again, what's to improve?

For hundreds of years, the pure beauty of wood furniture has made for treasured family heirlooms. Although beautiful, it is far from perfect.

Remember, wood materials were once trees; breathing organisms that worked to survive. Every warp, knot, worm hole, unusual grain pattern or mineral streak is a testament to a tree’s life and the years it lived through. Each piece is as individual as a fingerprint and will take the stain slightly
different, even two boards from the same tree. This in inherent to wood and is not a defect.

Manufacturers strive to obtain a particular look to incorporate wood's imperfections and other slight irregularities into the finished product, especially casual styles like country and colonial. If such production flaws are objectionable, then perhaps the guest should be looking at something more formal.

 

Wood will have gaps in the centre of leaf tables or at the ends where half tops and filler leaves meet.

Solid wood will expand and contract due to humidity conditions in the home. The extent of the gapping will vary as humidity conditions change. Expansion and contraction cause these gaps and is a natural characteristic of solid wood.

Not every piece of furniture will have patches or streaks, but that doesn’t make it better or worse than parts that do. The patches do not affect the integrity or quality of the wood, just how it looks. This wood still stands up to our high quality standards and is completely unique.

Hauslife Furniture Limited Warranties
The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable:

Hauslife Furniture, subject to all the limitations and exclusions described in these Limited Warranties, warrants the following Hauslife Furniture products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below.

Product or Part

Limited Warranty Duration*

Labor Coverage

Frames Used in Upholstered and Leather Products

1 Year Limited Warranty

1 Year

Springs and Webbed Seating System
The metal spring systems are generally, sinuous, wire seat springs, and,where applicable, back springs. The Webbed Seating System is the webbing used to support the seating area.

1 Year Limited Warranty

1 Year

Recliner Mechanisms

1 Year Limited Warranty

1 Year

Sleeper Mechanism

1 Year Limited Warranty

1 Year

Sleeper Mattress**

1 Year Limited Warranty

1 Year

Cushioning***
Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached Cushion which means each cushion core in a seat cushion which is attached to the product.

1 Year Limited Warranty

1 Year

Leather and Upholstery Fabric***

1 Year Limited Warranty

1 Year

Top of Bed
Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a comforter set.

1 Year Limited Warranty

30 Day

Top of Bed
Top of Bed means comforters, bed skirts, pillow shams, and any accent pillows included with a comforter set.

**After the first year of use, Hauslife Furniture will replace the sleep mattress on the following prorated basis: more than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but less than 3 years of use, 80% of the cost of the replacement is covered.

***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.

****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. These Limited Warranties do not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.
 
LIMITATIONS AND EXCEPTIONS
The following limitation and exceptions apply to the Limited Warranties:

Remedy
Under these Limited Warranties, for all of its products other than an Unattached Cushion (as defined in the topical heading “Cushioning”), the sole liability of Hauslife Furniture is limited to repair, or at its option, replacement the applicable product or part not in conformity with these Limited Warranties. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Hauslife Furniture reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

In addition, during the period of any applicable Labor Coverage, Hauslife Furniture will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts (at Hauslife Furniture’s option) and shipping costs from the retailer to and from Hauslife Furniture, at no charge to the original retail purchaser. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. The costs associated with transporting the furniture or parts from your home to the retailer or from the retailer to your home are excluded from all Limited Warranties.

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

All Products
These Limited Warranties do not apply to (i) rented, business, commercial, institutional, or other non-residential uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise purchased “as is” or second-hand, (iv) any merchandise purchased at a distress sale or a going-out-of business sale, (v) any merchandise purchased from a liquidator, or (vi) merchandise obtained from a rental retailer. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. These Limited Warranties are null and void if furniture has been moved from original point of delivery to consumer.

Chemical Treatments
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Hauslife Furniture.

Leather, Upholstered Fabric and Finishes
The Limited Warranties on “Leather”, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Hauslife Furniture.

Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Hauslife Furniture.

Implied Warranties
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

DISCLAIMER
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF Hauslife Furniture WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF Hauslife Furniture OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. Hauslife Furniture SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES.

IN NO EVENT SHALL Hauslife Furniture BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL Hauslife Furniture’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

CAUTION
Motion furniture (recliners, sleeper sofa, etc.) has many moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. Only the occupant should operate it.

CLAIM PROCEDURE
To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.

Contact the Hauslife Furniture retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Hauslife Furniture reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact Hauslife Furniture in writing or call our Customer Service.

© 2020, Hauslife Furniture. All rights reserved.
 

RemedyUnder these Limited Warranties, Hauslife Furniture’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, upon examination by an authorized representative of Hauslife Furniture, the applicable product or part not in conformity with these Limited Warranties. After 1 Year, the Power Foundation Frame and Power Foundation Mechanism and Electrical Components Limited Warranties cover replacement parts only. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Hauslife Furniture reserves the right to substitute materials of equal or better quality.

In addition, during the period of any applicable Labor Coverage, Hauslife Furniture will pay reasonable and customary labor rates to repair or replace the defective parts (at Hauslife Furniture's option) and shipping costs from the retailer to and from Hauslife Furniture, at no charge to the original purchaser. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Hauslife Furniture is not responsible for scheduling or the cost of transporting the product from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If the retailer you purchased from has closed and you need service, contact Hauslife Furniture in writing or call our Customer Service number for instructions.

Caution
The power foundation has many moving parts. Caution must be used in operation. Children should not be allowed to play on or operate the power foundation. Always leave the power foundation in the flat position and keep hands, fingers and body parts away from the mechanism.

Hauslife Furniture reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, the Hauslife Furniture mattress or Hauslife Furniture foundation is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials. Please refer to the “Mattress & Foundation Care Instructions” section of this Limited Warranty for proper mattress and foundation care.

MATTRESS & FOUNDATION CARE INSTRUCTIONS

New Column New Column

DO
Do give your new mattress set time to “air out” upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.

Do carry your mattress flat on its side. It’s easier to handle and you’ll be less likely to damage the mattress.

Do keep your bedding clean. We suggest using a mattress pad or mattress protector, especially if children use the bed.

Do replace the old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is really the foundation, which supports the entire mattress.

Do use an appropriate frame and center support for queen- and king-size sets. Using the right support frame will ensure that your warranty remains in effect.

Do allow your memory foam mattress to warm to room temperature. The memory foam is temperature sensitive and will soften when it is warm

DON'T
DON’T PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME- OR FIREPROOF, AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES.

Don’t smoke in bed. This mattress is manufactured as required by Federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes.

Don’t let anyone stand or jump on your mattress or foundation. It was not built for that kind of weight concentration or abuse.

Don’t allow your mattress to get wet because some of the upholstery materials may compress. Protect it from water or other liquids.

Don’t remove the law label or tag at the end of your mattress. This label serves as a means of identification to establish your right to the Limited Warranty.

Don’t use dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials and will void the Limited Warranty.

Don’t place pillow-top side of mattress on bottom.

The covers on some Hauslife Furniture mattress models are removable for washing if it is absolutely necessary. We recommend a cold temperature setting for machine washing and a cool setting for machine drying; air drying is recommended.

These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) merchandise purchased “as is” or second-hand, (iii) merchandise purchased at a distress sale or a going-out-of business sale, or (iv) merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery, or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning, or care. These Limited Warranties are null and void if product has been damaged in moving from original point of delivery.

Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Hauslife Furniture.

Limitations and Exceptions
These Limited Warranties do not cover the following:

  • Fabric stains, soiling and burns.
  • Border wires, which run along the perimeter of the mattress or foundation, that are bent due to moving or bending.
  • Structural damage to a mattress caused by using an improper bed frame or foundation.

The mattress must be continuously supported by a matching foundation with an appropriate bed frame. An appropriate bed frame must completely support the foundation. These Limited Warranties apply to queen and king mattresses and foundations only if they are used on an appropriate bed frame with a rigid center support having at least 5 legs and 3 cross slats.

  • A mattress or foundation that is not defective.
  • Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch (3/4”) in depth.
  • Normal body impressions on an innerspring mattress less than one and one-half inches (1½”) in depth.
  • Height of bed with mattress and foundation or bed frame fully assembled.
  • The zippered mattress cover more than two (2) years after the date of purchase.
  • Comfort preference.
  • Sheet fit.
  • Transportation costs.

Implied Warranties
IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE SALE OF THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

DISCLAIMER
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF Hauslife Furniture WITH RESPECT TO THE PRODUCT AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. FURTHERMORE, NO REPRESENTATIVE OF Hauslife Furniture OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. Hauslife Furniture SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES.

THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. IN NO EVENT SHALL Hauslife Furniture BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT.

IN NO EVENT SHALL Hauslife Furniture's RESPONSIBILITY BE OTHER THAN ITS SOLE OBLIGATION TO REPAIR OR REPLACE THE PRODUCT. IN NO EVENT SHALL Hauslife Furniture's RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS Hauslife Furniture IS WILLING AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF Hauslife Furniture, TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. Some states do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you.

IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED WARRANTIES. Hauslife Furniture RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE.

Hauslife Furniture does not warrant that any product is suitable for any person’s medical condition. Hauslife Furniture makes no warranty beyond that which is contained in these Limited Warranties.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Claim Procedure
If a problem arises which you feel is covered by these Limited Warranties, contact the Hauslife Furniture authorized retailer from which you purchased the product. All claims must include the original bill of sale, the product serial number, and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, to satisfy the Limited Warranty requirements. Hauslife Furniture may require you to provide proof of the quality of the foundation used with your mattress. If necessary, the retailer will contact Hauslife Furniture to establish service. If the problem can be easily corrected, Hauslife Furniture will authorize the retailer to make those repairs. Hauslife Furniture reserves the right to require that defective parts be returned upon request.

Fabric care and cleaning

  • Weekly vacuuming or light brushing helps to remove soil and prevents the embedding or dirt between the fibers.
  • Rotate and turn your cushions after vacuuming to prevent excessive wear and soil patterns.
  • Never remove cushion covers for dry cleaning or machine-washing even though they have zippers.
  • Avoid the use of dyes, acids, corrosives, paints, inks, nail polish, and removers around your furniture.
  • Avoid placing newspapers on fabric since the ink could permanently stain the fabric.
  • Periodic cleaning by an authorized technician will ensure that gradual buildup of soil, perspiration and oils does not cause permanent damage and shorten the lift of your fabric-upholstered furniture.
  • Keep upholstered furniture away from direct sunlight to avoid fading.

Microfiber care and cleaning

  • Vacuum your product with the attachment of a vacuum cleaner. Rotate and turn cushions after vacuuming to prevent excessive wear or soil patterns on one side only.
  • Never remove cushions for dry cleaning or machine-washing even though they have zippers.
  • Avoiding placing newspapers on Microfiber since the ink could permanently stain the product. Also, avoid placing your furniture in direct sunlight. All materials will fade over time when placed in direct sunlight.
  • Get to spills quickly. Use an absorbent white terry cloth and blot the stain. Do not scrub it as it may worsen it. Blot out until completely dry. Avoid the use of dyes, acids, corrosives, inks, nail polishers and removers around your furniture.
  • If you purchased the product protection plan, use the cleaner provided in the Protection Kit to wash stains or spots. Do not use bleaching products on your furniture, as this will discolor it. Use as little cleaner on the furniture as possible. Blot on then blot off, no scrubbing.
  • Carpet washers that have attachments can cause the Microfiber to wrinkle and shrink. Avoid this and instead have a professional handle deep cleaning.
  • Have your product cleaned professionally by an authorized technician periodically to deal with the gradual buildup of soil, perspiration, and oils.

Leather care and cleaning

  • Dust your furniture weekly
  • If you purchased the product protection plan, four times a year after full cleaning and spot cleaning, apply our Leather Care Protection Lotion to renew the original protection level. Reapply the Leather Care Protection Lotion to all high usage and skin contact areas like seats, arms, front railing and inside backs.

Bi Cast care and cleaning

  • Vacuum your product weekly with the attachment of a vacuum cleaner. Rotate and turn cushions after vacuuming to prevent excessive wear or soil patterns on one side only.
  • Never remove cushions for dry cleaning or machine-washing even though they have zippers.
  • Avoiding placing newspapers on since the ink could permanently stain the product. Also, avoid placing your furniture in direct sunlight. All materials will fade over time when placed in direct sunlight.
  • Get to spills quickly. Use an absorbent white terry cloth and blot the stain. Do not scrub it as it may worsen it. Blot out until completely dry. Avoid the use of dyes, acids, corrosives, inks, nail polishers and removers around your furniture.
  • If you purchased the product protection plan, use the cleaner provided in the Protection Kit to wash stains or spots. Do not use bleaching products on your furniture, as this will discolor it. Use as little cleaner on the furniture as possible. Blot on then blot off, no scrubbing.
  • Carpet washers that have attachments can cause the material to wrinkle and shrink. Avoid this and instead have a professional handle deep cleaning.
  • Have your product cleaned professionally by an authorized technician periodically to deal with the gradual buildup of soil, perspiration, and oils.

Vinyl care and cleaning

  • Vacuum your product weekly with the attachment of a vacuum cleaner. Rotate and turn cushions after vacuuming to prevent excessive wear or soil patterns on one side only.
  • Never remove cushions for dry cleaning or machine-washing even though they have zippers.
  • Avoiding placing newspapers on material since the ink could permanently stain the product. Also, avoid placing your furniture in direct sunlight. All materials will fade over time when placed in direct sunlight.
  • Get to spills quickly. Use an absorbent white terry cloth and blot the stain. Do not scrub it as it may worsen it. Blot out until completely dry. Avoid the use of dyes, acids, corrosives, inks, nail polishers and removers around your furniture.
  • If you purchased the product protection plan, use the cleaner provided in the Protection Kit to wash stains or spots. Do not use bleaching products on your furniture, as this will discolor it. Use as little cleaner on the furniture as possible. Blot on then blot off, no scrubbing.
  • Carpet washers that have attachments can cause the material to wrinkle and shrink. Avoid this and instead have a professional handle deep cleaning.
  • Have your product cleaned professionally by an authorized technician periodically to deal with the gradual buildup of soil, perspiration, and oils.

Wood care and cleaning

  • Moderate to serious damage of fine wood furniture requires the help of a professional.
  • To remove cloudiness, Run surface with a cloth dipper in a solution of one tablespoon of white vinegar to one quart of water. Rub with the grain until the surface is completely dry. If you purchased the product protection plan, follow with application of our Wood Cleaners or furniture polish.
  • To remove water rings, rub with a mixture of equal parts white vinegar and cooking oil. Rub with the grain.
  • To remove candle wax drippings, gently scrape off excess wax. Hold a hair dryer over the remaining wax on its power level. The wax will eventually liquefy enough to remove with a dull edge knife. Follow with application of furniture polish.
  • Keep furniture away from heating and air conditioning sources to prevent loss of moisture in wood, and out of direct sunlight to avoid bleaching of wood.
  • To prevent gouging and scratching, use felt backing on lamps, ashtrays, and accessories.
  • Always use place mats under plates, hot pads under serving dishes, and coasters under hot and cold drinks.
  • Do not set synthetics, rubber or plastic directly on wood finishes as they may contain chemicals that will damage the finish.
  • Do not place newspapers and magazines on wood surfaces as the ink will bleed into the finish and eventually damage the wood.

Bedding Care and cleaning

Do's

  • Rotate your mattress as needed, this will promote even wear.
  • Use an appropriate frame and center support on Queen- and King-size sets to ensure validation of your warranty.
  • Let your new sleep set “air” upon removal from its plastic packaging. Discard the plastic wrapping on your mattress as soon as possible
  • Keep your bedding clean and use a mattress pad. Stains, soiling, fluid penetration or other signs of abuse may void the warranty and make your bedding ineligible for repair or replacement.
  • If you need to store your mattress for an extended period, please store it flat.

 

Don'ts

  • Remove the law tag at the end of your mattress as this has the identification needed to establish your warranty rights.
  • Bend excessively or jump on your mattress under any circumstances. Such treatment may damage the mattress or box spring.
  • Use cleaning fluids on your mattress. The chemicals may damage some of the materials.
  • Allow your mattress to get wet. Any liquids, water or other fluids may damage upholstery causing materials to compress.
  • Lift your mattress by the handles (if included). Handles are designed to position the mattress only.

Why isn't my promo code working online?

Each promo code has its own set of exclusions. First, check the accompanying exclusions on your promo code to see if there are any prohibiting the discount. As a general rule, Smart Buys, barstools, select dining chairs and sale/clearance items are excluded in promotions. Also confirm the expiration date on the promo code has not expired.

Can I visit Ashley Furniture HomeStore to see the product before purchasing online?

To find out if a store has the item you want, call or visit the Ashley Furniture HomeStore near you. Click here for Store Locations. Every store has a unique selection and may or may not have the item on display, please call first.

How can I find out which store carries a specific item?

Ashley Furniture Homestore retail furniture stores are independently owned and operated. Please contact Customer Service at your local store. Click here for Store Locator for the exact locations.

Do you offer replacement parts?

Call Customer Care at 1700 815 688, Monday through Friday, 8:30am to 6:00pm. When inquiring, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice.

Are fabric swatches available?

Visit your local Ashley Furniture HomeStoree to see fabric in more detail. Since every store carries a unique selection, we recommend calling the store to see if they carry the product you would like to see.

How do I touch up my furniture?

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

I need assembly instructions for my furniture. Where can I get them?

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. Or you may contact us for a copy; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble. You may also, call Customer Care at 1700 815 688.

Does Ashley Furniture HomeStore make custom orders?

With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog at https://store.ashleyfurniture.com.my/ or find the Ashley Furniture HomeStore nearest you.

At this time, we are unable to support custom orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same fabric available with different shape of sofas (traditional sofa, sectional or reclining sofa) and also, offered in different sizes but same fabric.

Can I buy an extra table leaf?

Each leaf is cut when the table is made; therefore additional leaves are not available.

What are Durapella

Durapella® and Duraplush™ are high-tech fabrics that are a breakthrough in comfort. Durapella® and Duraplush™ consists of 100% MicroDenier polyester suede, which provides the subtle look and elegant feel of suede, yet improved durability and stain-resistance. Everyday spills like coffee, wine and ink are cleaned easily and effectively with a mixture of low PH balance liquid soap and water.

What is DuraBlend

DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.

What is the difference between King size and California King size beds?

California King size is 4 inches longer and 4 inches narrower than King size.

Where can I find product dimensions?

Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

Can I file a warranty claim online?

Click here to process a warranty claim.

How do I find my serial number?

Serial numbers are between 9 and 15 digits in length and are located in the following locations:

  • For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:
    • Bedroom Furniture
    • Dining Room Furniture
    • Home Office Furniture
    • Occasional Tables
    • Entertainment Furniture
  • For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.

What can I do if I have moved or my local store is no longer in business?

Chances are there’s an Ashley Furniture HomeStore near you. Click here for the store locator. If you need to file a warranty claim with us, click here. Please note: your warranty is no longer valid if you moved from the original place of delivery.

How can I remove my name from your mailing list?

Please contact us and include the full name and email address you want to have removed.

How can I unsubscribe from your email list?

Just click “Unsubscribe” located at the bottom of the email.

How can I get a catalog?

Many carry the most up-to-date catalog. In addition, you can view the catalog online.

Does Ashley Furniture HomeStore employ accounts receivables people who work from home or over the Internet?

No, we do not have accounts receivable employees who work from home or process payments via the Internet. Ashley Furniture Homestore invoices clearly state where payments are to be sent.

Does Ashley Furniture HomeStore charge a job application fee?

Are you looking for a great place to build your career? We are always looking for positive, hard-working team members. No application fee is required. Click here for available positions. Or, apply in person at any manufacturing facility.

Have you received a suspicious email about Ashley Furniture HomeStore?

Hauslife Furniture SDN/BHD has informed the Better Business Bureau that the Ashley Furniture Homestore name is being used on the Internet by someone not associated with Ashley Furniture Homestore, to perpetrate work-at-home and counterfeit check scams. Between November 2007 and August 2008, the company has received almost 8,000 inquiries from consumers who have received bogus email messages from scammers pretending to represent Ashley Furniture Homestore.

Generally, the scam email message informs consumers of a fictitious work-at-home position as an accounts receivable employee. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder to someone representing themselves to be an Ashley Furniture Homestore.

Industries have posted an email scam reporting system with tips to avoid becoming a victim on its commercial website. Please take a moment to review the reporting system.

Who can answer my warranty question?

For In-Store Purchases:
If a problem should arise which you feel is covered by our Limited Warranties, contact the retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Reserves the right to require defective parts to be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact in writing or call our Customer Care.

Warranty and Retailer Information
Contact Us
Customer Service Phone Number: 1700 815 688.

For Online Purchases:
Call: 1700 815 688 Monday­­–Friday, 8:30am - 6:00pm.

How do I make a purchase without paying sales tax?

At this time we are unable to process tax exempt orders through online sales. When you accept the terms and conditions when placing your order online you are accepting the price of the tangible personal property, delivery fees, and estimated sales tax, along with the sales tax terms and conditions. Our products can be purchased tax-exempt from many of our retail locations throughout the country.

Click for the Store Locator.