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Furniture Protection Plan

Your furniture is more than just décor—it’s an essential part of your home, bringing comfort, style, and functionality to your space. With everyday use, accidents happen—spills, scratches, and unexpected damage can take a toll on your favorite pieces. That’s why we’re excited to introduce our Furniture Protection Plan, designed to give you peace of mind and keep your furniture looking its best for years to come.

Discover how our plan offers comprehensive coverage, hassle-free claims, and expert support, so you can enjoy your furniture worry-free.

What is Covered under Furniture Protection Plan?

Product Details:

We will cover the costs of repair or replacement of the Furniture if its damaged or lost due to:

  • Accidental fire
  • Theft
  • Accident or misfortune / Unforeseen circumstances occur during the service period, up to the actual purchase price (after discount).

*A small excess of 1% (minimum RM100) applies to each claim.

What's Not Covered under Furniture Protection Plan?

Exclusions:

1. Other Insurance or Warranties:

  • We don’t cover if another insurance policy or the manufacturer's warranty already covers the damage. This includes recalls and pre-existing damage.

2. Add-ons and Normal Wear:

  • We don't cover extra parts you add to the furniture after purchase.
  • We don't cover damage from normal wear and tear, gradual deterioration, or routine maintenance.

3. Misuse and Neglect:

  • We don't cover damage caused by abuse, neglect, improper use, or not following the manufacturer's instructions.
  • This includes damage during loading/unloading if not done carefully.

4. Intentional Damage and Theft:

  • We don't cover damage caused by you or your family intentionally or through negligence.
  • If your furniture is stolen, you must report it to the police within 24 hours for coverage.
  • We don't cover damage when the furniture is left unattended or in a vehicle without proper precautions.

5. Cosmetic Damage and Minor Issues:

  • We don't cover purely cosmetic damage that doesn't affect how the furniture works or its safety (like scratches or dents).
  • We don't cover malfunctions fixed by simple cleaning or maintenance.

6. Specific Events and Costs:

  • We don't cover damage from nuclear events or terrorism.
  • We don't cover delivery, shipping, diagnostic, or cleaning fees.

7. War and Civil Unrest:

  • We don't cover damage caused by war, invasion, civil war, riots, rebellions, or terrorism.

Important Notes:

  • Please refer to your PDS (Product Disclosure Sheet) and COC(Confirmation of Cover) for the full details.
  • If you're unsure about anything, please don’t hesitate to contactPolicyStreet.
  • Reporting any loss or theft to the police quickly is very important.

For more details, visit your nearest Ashley Furniture HomeStore now!