Terms of Sale


Thank you for choosing Ashley HomeStore.



Full payment is required at time of purchase. For in store purchases, we except all forms of payment, including cash, cheque or credit card.Financing terms will depend on the type of plan you’ve chosen and you’ll find complete details on your Consumer Finance Company Terms and Conditions.



Any changes and cancellation of Orders are not allowed after orders are confirmed. Furniture and mattresses cannot be returned or exchanged once the product is in the home. Once you have taken possession and you are not happy with your furniture purchase, please reach to customercare@jackhan-my.com.

We retain the right to cancel or hold any Order with prior notice when deemed necessary. Cancellation may occur under the following circumstances:

  1. The Product is not available or has been discontinued.
  2. Full payment has failed or not been received (at our absolute discretion).
  3. Payment information could not be verified.
  4. There is a violation of Jackhan Furniture's Terms.
  5. Any other unforeseen circumstances that lead to cancellation.

Upon cancellation, a refund will be processed accordingly and may take up to thirty (30) working days, depending on your financial institution's practices. We will only process the refund after receiving and inspecting the returned Product, if applicable. Refunds will be made through the original payment method, if applicable. Please note that service, labor, shipping, and other applicable fees are not refundable, unless otherwise permitted by us.



You may pick up your product from our local distribution centre (may be different from store location) or, if more convenient, you can purchase our professional delivery services.

Our delivery option provides you with much more than just delivering your product to your home. We will open, assemble and inspect your product for you. Our delivery teams are careful to product your product and your home during delivery, but we do ask you to read the Delivery information section on the inside of your sales folder. If you need to change your original delivery date, please contact us to re-schedule, allowing at least 48 hours notice. If you need to reschedule with less than 48 hours notice, or if you’re not home when our delivery team arrives, an additional delivery fee will be payable before we can re-schedule. Of course, you can always choose to pick up your product from our warehouse location in your area. The day before delivery, we will call you with a 3-hour time frame during which you can expect our team, so you can better plan your day. The recipient present at that time of delivery must be of legal age.

If you require, we can remove the old product from your home at time of delivery. Products are removed for one of like product. For instance, if you purchase a new refrigerator we would be happy to remove the old one. Please ensure that this service is included on your sales order prior to delivery.
When you order several items, some maybe available sooner than others. You can certainly call us to pick up or arrange delivery of split orders but additional delivery fees will apply.

When your order arrives, please inspect the product carefully. We’ll be glad to resolve any issues as soon as possible. However, you do have up to 48 hours after delivery to let us know of any concerns. Simply call us at 1-700-815-688.
When picking up product from our store or warehouse locations, our teams will be happy to help you load the product into your vehicle. You will be responsible for securing it for safe delivery to your home. When choosing pick-up, please remember that you will be responsible for assembly of all product. In the event that you find any detect or damage, you’ll need to report the problem within 48 hours and return the damaged item with the packaging to the original pick-up location for resolution.



We will order the product for you to arrive in time for your requested date. In the event that you need to move your delivery or pick-up dates simply contact us and although not guaranteed, we will do our best to accommodate your request. Product will be held for a period of 7 days past your original date. After 7 days your product may be released and re-ordered.



We stand behind the products we sell and provide in-home and in-shop warranty service for our customers. If you encounter any difficulties during the Manufacturer’s Warranty , please call us right away at 1-700-815-688. Our service teams will inspect and repair the product. If for some reason we’re unable to make a repair, an exchange or re-selection may be requested from the manufacturer or warranty provider, at their discretion.



All clearance product is sold “as is” and without a manufacturer’s warranty (excluding appliances that will come with a 1 year manufacturer’s warranty). No returns, re-selections or exchanges of clearance product are possible.



You have the option to exchange accessories within 48 hours of purchase (no refunds). Product must be returned in original packaging with original sales receipt and price tags. Our accessories constantly change, so if you do not find something upon return, a credit will be placed on your account for future purchase.



We are committed to respecting your privacy as outlined in our Privacy Policy.

We are committed to keeping you informed about future sales and promotions, specifically customized to your prior purchases with us. If you do not wish to receive communication, please contact our Privacy Officer (at privacy@Ashleytdg.ca, or in writing to Ashley HomeStore Inc., 147 Commerce Drive, Winnipeg, MB R3P 1A2) to be removed from our marketing lists. Please note: if you are removed from our lists, we cannot offer you the opportunity to participate in customer appreciation sales and promotional offers.



Once again, thank you for choosing Ashley Furniture HomeStore.